Two week update

So last Friday I didn’t blog ‘cos it was my birthday \o/ I am now 23, joy! That was a fun week - I fell off my bike and covered myself in blood which was not very dignified. But I’ve healed remarkably well and Kelly and Mark got me a helmet and gloves on behalf of Sirius for my birthday. They also got me tassles for my handlebars, a bright pink hooter and beads for the my spokes of my wheels! Going to have fun decorating my bike this weekend!

It’s been quite busy lately, a few new problems from various customers. My favourite scam of the week is someone calling up a user to tell them that their internet service was contaminated and all their emails had viruses attached. They then persuaded the user to go to a website and download some remote desktop software so they could control his computer. They showed him a bunch of false ‘error messages’, told him his ‘computer encoding was faulty’ and his ‘security code had expired’ but it would only cost £73 to fix. Luckily the user clocked that this was a more than a bit dodgy and promptly phoned us. But that’s a new low in scamming users…and pretty cunning. We reported him to the owners of the software he was using to get access: LogMeIn who have blocked his account. Pretty successful day I think.

But yes, lots of work going on. Last week Mark Dave and I also did some good wiki restructuring so hopefully when we hire some more people it might make some sense!

Speaking of which, a few interviews were conducted this week. One for a project manager, one for another weekday support staff like myself and one to work weekends. In fact my friend Luke actually applied for the weekend job so keep your fingers crossed!

In addition to writing this I am writing a big ‘handover’ email for the other guys at Sirius as I’m going on holiday! Two weeks off and 7 days in Greece! If you want pictures etc. they will be on my flickr and probably over on my travel tumblr: http://canadatokathmandu.tumblr.com

Happy fortnight everyone!

Willow xx