Too long an interval…

Hmmm, what with two bank holiday Fridays and one very busy one last week I am shockingly behind on blogging.

So…what’s happened? Uhm a LOT! I did my first two shifts from home. On the three days between bank holiday weekends Steve and I covered the Helpdesk and Support pretty well with Paul off on holiday. All quite interesting.

My first home shift was…difficult. I didn’t have access to our VPN for the whole day and thus to all our internal documentation until the end of the day so that was fun. The Monday was far better! I quite like doing the NOC from home I think!

In the last couple of weeks the more engineering types have been doing a huge amount of project work which is pretty cool but I think they’re getting a bit tuckered out XD This has meant that last week Paul and I were holding down the NOC/helpdesk fort which was not too bad.

This week however has been a little different… Paul has been on holiday (again!!) and Steve is one of the aforementioned engineering types and his valuable knowledge have been need on the project work. So this week has been more overwhelming and more stressful. Mostly because Paul has taken all his supreme helpdesk knowledge with him to Cornwall. I’ve fixed most of the problems, I like to think. And, more importantly, I’ve written the answers down so the *next* helpdesk person we hire won’t be quite as screwed if one of us goes on holiday. Which is nice. It also means I have a delicious moral high ground from which to poke Paul with a pointy stick until he writes down all his hard-earned knowledge. Also nice.

This has been a hard week for everyone I think but we’ve powered through it quite well and a nice long sleep and/or lots of alcohol will hopefully make us much more chipper on Monday morning. With any luck!

Have a lovely weekend boys and girls.

Willow xx